Lead capture & follow-up
Every enquiry answered, including the ones you miss.
Most work goes to whoever replies first. This is the part that replies first, whether or not you can get to the phone.
Capture
Catch it however it arrives.
- Missed-call text back. Miss a call and they get a text within seconds asking what they need — before they ring the next name on the list.
- Web chat on your site. Questions answered where people already are, and the conversation carries on by text if they leave.
- Quote and estimate requests. A short form that asks the things you need to price the job, not a blank contact box.
- Landing pages for campaigns. One page, one job, one form — so you can tell what a leaflet or an ad actually brought in.
- Google and Facebook leads, synced. Enquiries from your profile and your ads land in the same place as everything else.
Follow up
Polite, prompt, and it never forgets.
First reply
Straight away
An immediate answer in your words, so nobody is left wondering whether you got it.
The chase
Twice, then stop
A short nudge by text and email if they go quiet. No sequence that runs for six weeks and annoys people.
The booking
Straight into the diary
A calendar that only offers the slots you actually want, so quotes and visits get booked without the back and forth.
Written by us with you, reviewed by you, sent under your name — and any automated message says so
See it
One inbox, one pipeline.
- Two-way texting from a business number, not your personal mobile
- Every call, form, chat and message against the right customer
- A pipeline in plain stages — new, quoted, won, gone quiet
- A monthly summary: what came in, where from, what it turned into
You get a login if you want one. Most owners look at the monthly summary and leave the rest to us — which is the point.
Straight answers
What this isn’t.
Not a robot pretending to be you
Automatic messages are short, honest and say they’re automatic. Anything that needs a real answer comes to you.
Not another system to learn
It runs on top of how you already work. We set it up, we keep it running, and we’re the ones in it day to day.
Not bought leads
We don’t sell you a list or a shared lead. These are people who came looking for you.
Start with the audit. It costs nothing and you keep it.
We’ll go through your site, your profile, your reviews and how enquiries reach you today, and tell you what we’d actually do. Work with us or don’t — the audit is yours either way.